The NSW Government has unveiled the next steps in the State’s digital future with the goal of becoming the most customer-centric government by 2030 at the Digital.NSW showcase.

Minister for Customer Service and Digital Government Victor Dominello said no matter where someone lives or where they are at in their life journey, there was a digital innovation to make their life easier be it how they live, work or raise a family in NSW.

“From empowering customers to have more control of how they share personal information in a safe and secure way through the NSW Digital ID program, to never losing or misplacing your birth certificate with the nation-leading Digital Birth Certificate, NSW is delivering digital initiatives for all walks of life,” Mr Dominello said.

“NSW Digital ID and verified credentials will mark the beginning of a new epoch for trusted digital service delivery that will reframe NSW and the nation for the future. It is akin to stepping out the current swamp and onto the land.

“The catalyst for every product is how we can improve the lives of the more than eight million people of NSW and we are striving to empower all residents with digital solutions which are relevant to their personal circumstances, no matter how diverse their backgrounds, skills or interests.


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“But for those who prefer the human touch, we are also continuing to add to the 114 Service NSW Centres so no one is left behind as we strive to become the most customer-centric government in the world by 2030.”

Speaking at the 2022 Digital.NSW Showcase, Mr Dominello said the NSW Government was at the forefront of ensuring services were accessible to all and were designed with the customer at the heart.

“We are building on products already delivered, such as the ServiceNSW App which has had 5.5 million active users in the past 90 days, the Digital Drivers Licence which has 74 per cent adoption, the Dine & Discover NSW voucher program which contributed almost $1 billion to the NSW economy, and the money saving FuelCheck and Park’nPay apps to deliver world-leading digital products,” Mr Dominello said.

“We also recently established Accessibility NSW to understand how clusters and agencies can foster truly inclusive digital environments because we know accessibility looks different to everyone and factors like age, disability, linguistic diversity and digital literacy level all have an impact.”

Innovations include:

  • Delivering the nation-leading NSW Digital ID program to make it easier to prove who you are anywhere, anytime, while reducing the oversharing of information
  • Launching Australia’s first Digital Birth Certificate in 2023 which will be safer, more secure and more accessible to customers than ever before
  • Providing seamless, digital solutions across Life Journeys from birth and the first 2000 days of a child’s life through Brighter Beginnings to preparing for the end of life with the End of Life Planner
  • Digital Licensing program giving customers and businesses back more than 540,000 hours by saving time in application processing and helping NSW tradies get on with the job with the full suite of digital trade licences now available in the Service NSW app
  • Leading the development for government services in the Metaverse and how it can support customers
  • Enhancing the State’s Pet Registry to enable people to keep track of critical information like change of address and vet details.

“As we continue on our digital journey we are listening to our customers about what innovations they want to see next, with 100 online Have Your Say consultations now complete, and many more on the way,” Mr Dominello said.