eToro Review

About eToro

Established in 2007, eToro has grown from an early fintech disruptor into one of the most recognisable investing platforms in the world. The company launched its WebTrader platform in 2009 and then introduced social investing and CopyTrader in 2010, helping to define a category that many rivals later tried to imitate. Today, eToro  boasts 40 million registered users across 75 countries, which gives you a sense of just how far the platform has scaled beyond its early social-trading roots.

eToro Australia have held ASIC regulation since 2017 under AFSL 491139, and have continued to expand upon and specialise their product range to the local market over the years. For you, that means more Australia-specific functionality, including AUD accounts that let users deposit, hold, withdraw and invest in Australian dollars. That makes the experience feel much less like a global platform adapted for Australia, and much more like a broker that is truly invested in it’s local presence.

With a passion for innovation and an emphasis on user-friendly functionality it should come as little surprise that eToro has won a wide range of industry awards. Continuing to put forward a different angle than many on the market today, eToro doesn’t try to win you over with raw-spreads or pro-trader branding, but instead aims to give you an easy-to-use platform that combines self-directed investing, copy trading, portfolios and a social looking interface in one place. If you want a broker that feels modern and easy to understand from day one, eToro remains one of the strongest names in the market.

Products and Trade Offers

eToro offers markets in cryptocurrencies, forex, commodities and stocks and the different corporate entities of the group are regulated by ASIC, CySEC and the FCA in the UK.

Professional accounts are strictly for experienced traders and, in order to become an Elective Professional, traders must pass a suitability test.

eToro’s platform now offers more than 7,000 assets, including access to 20 global stock exchanges and 100 cryptocurrencies. Share market investing is offered through the Service managed investment scheme. This means investors do not receive voting rights. as the scheme holds legal ownership, while the investor has beneficial ownership.

Demo account holders can use virtual funds to try out copy trading prior to deciding if using real cash is for them, or not. This is a particular plus point for eToro, as the concept will still be new to many users and some brokers don’t offer Demo accounts which cover Copy Trading. The same Demo account supports self-trading as well, so users can get hands-on experience of what it’s like to run exposure to that type of trading as well.

Similarly, traders who upgrade to a Live account can continue to toggle between Live and Demo environments to allow prototype strategies to be tested using virtual rather than actual funds.

There are three main types of trading offered:

• Trade Markets: where traders can trade individual markets for their own account
• Copy People: where traders can set up a relationship to automatically take the positions of a lead trader
• Smart Portfolios: eToro’s premium product offering of curated long-term themed portfolios. Financial assets are bundled together in long-term investment instruments.

One major advantage that comes from holding an account with eToro is that successful traders can put themselves up to be followed by others. Everyone likes a supplementary income stream and popular traders can earn returns of 2% on the value of assets under their management.

Commissions and Fee Charges

eToro fees are relatively transparent. Commissions and rollover fees are incorporated into the bid-offer spread on trades, which makes it easier to run a price comparison. Spreads at eToro can therefore sometimes appear to be wider than those of its peers but it’s important to check if those other spreads are also ‘all in’.

Taking a higher-level approach to fees, it’s possible to see that eToro performs well in comparison to others in the sector. Their transparent approach to pricing extends to them providing well laid out schedules for each instrument, where all fees including financing rates can be found.

While there are no fees for depositing funds, all eToro withdrawals incur a fee of $5, with the minimum withdrawal amount set at $30. For Australian users, the launch of the AUD account is one of the most practical fee improvements in recent years. Local users can deposit, hold and invest in AUD, and when trading Australian stocks from the AUD account there are 0% FX fees on local stocks.

The minimum deposit required to open an account is US$50 (or the equivalent thereof) and registering is made easy by the sites’ intuitive functionality. Inactive trading accounts are discouraged by the application of a $10 per month charge on accounts that have been dormant for 12 months or more. The $10 figure is lower than that found at some other online trading platforms and can be avoided just by logging on.

What Others Say

“eToro is a market-maker broker and lists a typical minimum fixed spread of three pips on the EUR/USD, which is on the high end of the range when comparing brokers with fixed and floating spreads, making it a more expensive platform.” – forexbrokers.com

As ForexBrokers point out in their eToro review, the company isn’t really in a position to compete on price alone.

“In addition to the company’s excellent educational program and all-inclusive trading platform, eToro’s most striking feature is its online financial trading community, which is among the world’s largest. eToro recently replaced its two popular WebTrader and OpenBook trading platforms into a new all-in-one platform that gives the trader access to all of their services across all types of devices.” – forexfraud.com

The eToro review by ForexFraud picks out the innovative nature of the broker’s platform. This fresh approach will certainly appeal to many.

Customer Service

eToro customer support is multilingual and available 24/5. Accessing it is not as straightforward as it could be, with tickets having to be built and submitted. Considering the thought that has obviously gone into developing the rest of the platform, requiring users to log tickets to speak with customer services can only be a conscious decision aimed at deterring interaction.

This thought gains further ground when navigating the FAQ-style Help and Education section. Guiding traders to be self-starters in terms of problem-solving can, in the long run, make them more knowledgeable and independent. On the other hand not being able to access customer support can become an issue when money is at stake.

The frustration we experienced while carrying out this eToro review appears to be widely shared by others and some traders even suggest using social media accounts to gain information from the firm. Others suggest the poor response times are specific to the Demo account holders but either way, account holders appear to be working too hard to access the support they need.

During testing, we were completely satisfied with the written messages we received from eToro. They were informative and well laid out but it did feel like a backwards step to have to wait so long to gain a response.

It’s fair to say then that eToro’s support style is still more digital-first than traditional. If you want immediate phone-based assistance before you even open an account, other brokers may feel more personal, but if you are comfortable with an app-first support model, the current setup is much stronger than many digital first platforms.

Platform Features and Tools

Unlike many other online trading platforms, eToro does not offer support for MT4 and MT5. Instead, eToro users are limited to their WebTrader platform which is available on desktop, mobile and tablet.

That said, the eToro WebTrader platform itself is easy to navigate and the layout gently leads users through to the various sections of the site. While there is a lot of information available, the design ensures that the traders are never overwhelmed by different screens and this would explain the appeal of the platform to new eToro users and casual traders.

It could also be argued that this brings about a trade-off for those looking to access a more granular level of detail, and indeed, charting functionality is not as extensive as on some other online trading platforms. The launch of ProCharts has done something to offset that charting gap however, now offering advanced chart customisation, that can offer you up to eight charts at once.

The platform is very user friendly and designed to be accessible to novice traders but also have enough depth to keep more advanced traders interested. This eToro broker review found that one of the reasons that eToro hosts so many traders are that it supports both self-trading and social/copy trading.

Some traders have a personal preference for one of the two formats but eToro have built a platform that caters to those who want to engage in either of the two or indeed, both types of trading. This means traders can simultaneously take-on exposure to short-term trading and to strategies designed to act over a longer time period.

The social/copy trading area of the platform is widely considered to be one of the market-leading providers of that particular type of trading. Many of the features that have built this reputation relate to the innovative technology used, with eToro being seen by many to be as much a fintech company as it is a broker.

The different sections of the dashboard still focus on providing traders with the tools they need to trade but do it by creating something of a virtual dealing desk. The News Feed area, for example, offers a mix of official data announcements and the views and comments of other traders.

The Guide function features an automated, two-minute tour of the site. We found taking the tour to be time well spent, as within that short length of time we were introduced to the main features and functionality of the site, including the trade execution interface. As with the rest of the site, booking trades was a very user-friendly process. Incorporated into the main body of the trade ticket are Stop Losses, Take Profits and even Leverage levels, which can be adjusted on a trade-by-trade basis.

One of eToro’s smartest design decisions is that it keeps all of this functionality inside a single environment. You are not being asked to switch between separate research, charting and social feeds which for many, will matter more than having every possible professional feature under the sun.

During our testing, we found the site to be responsive and reliable, though some online comments from others in the trading community flag up instances of a few system glitches occurring. While the system didn’t freeze or buffer during our use, it’s easy to understand how frustrating and possibly costly this could be.

Mobile Trading

The eToro app is available in Android and iOS format and provides all the same functionality of the desktop service. The mix of self-trading and copy trading is seamlessly copied over onto tablet and phone, as are the news and social trading functions.

This eToro review found that, as with the desktop version, the mobile app keeps things simple. While being an ideal place for less-experienced traders, some more experienced traders may find it lacking in certain areas, such as charting tools.

The clean layout of the trading dashboard comes over particularly well on the smaller screens of mobile devices. The mobile platform is well designed, reliable and good for people looking to stay connected to the markets while on the move. By keeping things simple, the mobile trading experience benefits from the old adage that less is more. If you are like many people using eToro, and are not looking to sit at a desk with a bank of monitors, the app makes investing feel straightforward and responsive.

Robo Trading

A core element of the eToro offering is the copy trading and social trading services it provides. eToro has a reputation for being pioneers of this type of trading, which allows traders to follow the trading decisions of another Lead trader.

This involves hooking up their trading account to that of the Leader so that following accounts automatically open and close positions whenever the signalling account does. This concept is relatively new and increasingly popular, and eToro has done well to develop a reputation for delivering the service in a way that appeals to new users.

The platform provides a range of ways in which traders can familiarize themselves with the Lead traders. These range from the sharing of performance track records through to video profiles of highlighted traders. The administrative side of setting up a copying relationship is very straightforward and can even be done in Demo account format. Not all copying platforms provide the opportunity to copy a trade using virtual funds, so this is a plus point for eToro.

Copied trades are typically executed in less than a second, and users can copy up to 100 investors at once.

There are many risks that are specific to copy trading, outsourcing market risk to a third-party doesn’t reduce your exposure to price moves. Anyone considering engaging in it would do well to carry out their own due diligence.

Research and Learning Section

While eToro has pioneered trader-to-trader methods of communication, they offer much less in terms of traditional broker research and education resources. The traditional model where a broker develops and hosts a range of research materials is not a model that eToro follows. There are some videos and tutorials on offer but these focus on getting the novice and intermediate trader up to speed rather than stretching or challenging the more experienced trader.

That being said, the offering at eToro has improved substantially over the years, and the eToro Academy now offers courses, webinars and podcasts for a wide range of experience levels, from beginners taking their first steps to users looking to deepen their understanding of markets and strategy.

The research and learning tools that are on offer are laid out in an attractive and easy to use format. Some of the video courses are billed as interactive, which would suggest they have been designed to provide a high-quality experience, and the virtual tour of the platform is indeed a positive (if brief) experience.

There is also some third-party research made available to clients. Topics covered include market sentiment, which means these reports run in parallel to the tone of the site, being one where traders can share ideas on market sentiment with each other. As the written reports are relatively lightweight in nature, it is open to question how much they actually add to the discussion.

More experienced traders and those following more advanced strategies will struggle to find any eToro in-house research that is thought-provoking or idea-generating. The Economic Calendar provided by eToro sums up very well the situation regarding the platform and provision of research.

It is perfectly satisfactory, if not in any way groundbreaking. The ‘value-added’ associated with eToro is found in other areas of the site, particularly the social trading platform, which eToro appears to consider a fair replacement for broker generated research.

Regulatory Details

Regardless of whether you are copy trading or self-trading, it is essential to consider the security of the broker that will be holding your funds. So, is eToro safe? From an operational risk perspective, eToro scores highly for using the latest 128 SSL technology to encrypt and protect its user’s data.

eToro is a global broker with licenses and authorization in various regions. eToro AUS Capital Pty Ltd is the holder of an Australian Financial Services Licence (AFSL) 491139 issued by the Australian Securities and Investments Commission (ASIC). Its registered office is at Level 26, Bligh Street, Sydney NSW 2000, Australia. This entity is licensed to deal in derivatives and foreign exchange contracts as agent and as principal. When acting as an agent, it uses another executing broker, including eToro Europe or a non-affiliated third party, to execute clients’ orders. Other licenses and authorizations include eToro (UK) Ltd, regulated by the FCA (Financial Conduct Authority), and eToro (Europe) Ltd, regulated by CySec (Cyprus Securities and Exchange Commission)

Holding licenses with different regulators brings a degree of respectability but the actual cover provided is specific to the individual and their domicile, and thus requires those opening accounts to understand the process. Laws concerning such things as money laundering and the segregation of client funds are designed to protect retail clients, and outline complaints procedures should matters need to be raised with the regulator. What is reassuring is that any firm that goes to the trouble of applying for and maintaining a license with a top-tier regulator will have to adhere to a wide range of compliance rules that are designed to protect the account holder.

OUR SUMMARY