The consumer watchdog has approved Telstra’s proposed NBN migration plan to enable fibre to the curb (FTTC) technology for the national broadband network.
The tick of approval comes after customers noted concerns with NBN Co’s proposed connection processes, which could have left customers without a phone or internet service before their FTTC service was operating.
FTTC is another technology for consumers to access the NBN and allows customers to be connected to the network through an existing lead-in cable.
It also allows customers to have more control over when their new service is switched on, which is done in conjunction with their retail service provider, such as Telstra or Optus.
The Australian Competition and Consumer Commission (ACCC) on Tuesday said the NBN Co had now agreed to change its connection processes and to undertake data testing to ensure FTTC services are running before existing services are disconnected.
ACCC chairman Rod Sims said the change to the connection process should provide a safeguard against consumers being disconnected before they have access to working NBN services.
NBN Co will notify FTTC customers that they have up to 18 months to switch their existing services to the NBN service before their phone and internet services are disconnected.