It’s the one award Australia’s top online brokers want to win. TheBull.com.au’s annual Stockies awards are fiercely independent because voters decide the outcome as opposed to a panel of judges.
The Stockies are set firmly in the tradition that traders and investors are the best judge of the top online firms to deal with in Australia. So it’s you, the very people who use the products and services of online brokers in Australia, who decide the winners. And invariably the winners say that carefully scrutinised voting rather than judging make The Stockies so prestigious.
After the winners are declared from thousands of votes cast, we contact each broking firm for a response. We’re pleased to announce the 2016 winners and finalists across CFDs, forex, share trading, options, warrants, margin lending, SMSF, ETFs, and also the top stock forum. Winners share their recipe for success.
Winner: Best Online Broker
Winner: Best Margin Lender
Winner: Best Options Broker
CommSec’s products and services continue to appeal to voters. CommSec has won many Stockies awards over the years and again featured prominently in 2016. CommSec was also a finalist for best CFD broker.
CommSec general manager of retail distribution Brian Phelps says CommSec is again delighted to win several Stockies awards in 2016. “A lot has happened in the online broking space in the 20 years since CommSec was founded, however, it’s our focus on our customers and the desire to improve our platform and service that drives CommSec’s culture of service and innovation,” Phelps says. “We will continue our commitment to innovate and offer the best customer service so as to remain the number one online broker of choice.”
Winner: Best CFD Broker
Winner: Best Forex Broker
IG is a prominent broker on the global stage whose innovative products and services also continue to enjoy widespread appeal among thebull.com.au voters.
IG chief executive Tamas Szabo says: “We’re pleased to be named the number one provider among CFD and forex traders once again. We’re proud the investment we’ve made in our offering has been well received. We’re particularly proud our clients are more likely to recommend us to others than clients of any other provider.
“IG has invested huge amounts of capital into making our offering as compelling as possible and providing a service that traders have shown mirrors their high demands. We have also invested significant resources into offering the best charting software, research and providing a cutting edge trading platform.”
Szabo says a growing number of traders are using mobile technology, with 35 per cent of all IG trades now executed on a mobile device. The trend towards mobile should continue.
“Whether it’s through best in class execution, the broadest product range and trading tools, it’s always pleasing to see Australian traders respond positively,” Szabo says.
He says a strong balance sheet and an unwavering commitment to protecting clients’ funds have also been well received.
Winner: Best ETFs Provider
Winning this award is an achievement given the ANZ Bank only entered the exchange traded fund space in June 2015.
ANZ spokesman Kris Walesby says: “While ANZ ETFs is a relatively new entrant, we knew from the outset that discerning Australian investors wanted products that not only met but exceeded their expectations.
“We’re delighted to receive this award,” says Walesby, head of ANZ ETFs. “Voted number one shows that our commitment to service and performance is making its mark even at this early stage.
“Of course, we have no plans to rest on our laurels in this competitive and crowded market. We’re hard at work designing all-weather, best of breed ETFs that investors need in these volatile times.
“Over the next 12 months we will expand on our diversified ETF range, while providing education to help investors understand how ETFs can be used within their portfolio to grow their wealth.”
Winner: Best Self-Managed Superannuation Fund provider
CBA head of SMSF Customers Marcus Evans says the bank has been servicing the SMSF market for more than 20 years, so
it’s great to be recognised by investors and traders as their favourite provider.
“We continue to listen to trustees about their evolving needs,” Evans says.
“The past year has seen us enhance our SMSF offering by combining digital resources, the SMSF specialist phone support team and deep expertise across the group.
“We’ll continue to focus on delivering an innovative platform and customer service experience to better service this significant and growing segment of Australians who choose to manage their own super.”
Winner: Best warrants broker
Westpac head of online investing Darren Moglia says winning the award is most satisfying because customers have recognised the continuing improvements made to Westpac’s platform and service.
“It’s a strong validation from customers about the work we’ve been doing,” he says. “Winning the award further motivates us to deliver on strong program enhancements planned for 2016. We’ve had 13 per cent growth in new e-customers year-on-year over the past three years.”
Moglia says Westpac’s integrated online platform attracts new customers as it enables them easy viewing access to their mortgage, transaction account, superannuation and trading portfolio, which is updating during the day.
“As digital as our online business is, good old fashioned service is still pivotal to satisfying customers,” Moglia says. “We’re planning some technology and platform releases this year based around improving the user experience – making the platform as intuitive as possible. We’re doing a lot of work around education content and looking at increasing our investment research.”
Winner: Best Stock Forum
The popular forum just about owns this space for Stockies awards to the delight of HotCopper managing director Greg D’Arcy.
“HotCopper sincerely appreciates the strong support it has again received from TheBull’s readers,” D’Arcy says. “The Bull’s audience has a strong interest in financial markets and we’re delighted that its readers take advantage of the opportunity to exchange their information and views on HotCopper.
“HotCopper aims to bring retail investors together in a way that enables them to benefit from their collective knowledge and opinions. By providing a free forum, we can also help protect the interests of smaller shareholders, giving them a voice they might not otherwise have.
“We believe the role played by groups, such as HotCopper and TheBull, will be increasingly vital as the mainstream media continues to reduce the resources it devotes to covering small and mid-cap companies.”
FULL LIST OF WINNERS AND FINALISTS
Best Online Broker:
Finalists – Westpac Online Investing, CMC
Best CFD Broker:
Finalists – CMC, CommSec
Best Forex Broker:
Finalists – CMC, Forex.com
Best Margin Lender:
Finalists – Macquarie, NAB
Best Warrants Broker:
Finalists – NAB, E*TRADE, FP Markets
Best Options Broker:
Finalists – OptionsXpress, Macquarie
Best ETFs provider:
Finalists – Vanguard, BetaShares
Best SMSF provider:
Finalists – Westpac, AMP, Platinum
Best Stock Forum:
Finalists – AussieStockForums, TopStocks