Doctors are concerned some people are so uncomfortable using “telehealth” platforms during the coronavirus crisis they are avoiding consultations altogether.
Patients unable or unwilling to use new technologies such as video conferencing are being urged to call instead.
“An old fashioned phone will do just fine,” Dr Harry Nespolon said on Wednesday.
“General practice is the first port of call for people when it comes to their health.
“It’s important this doesn’t change and that people realise telehealth and telephone consultations actually make it easier for patients to access their GP and get the same quality care for a wide range of concerns.”
Dr Nespolon, president of the Royal Australian College of General Practitioners, said telephone and video consultations were a crucial tool in the fight against COVID-19.