A Melbourne nursing home linked to coronavirus at least 20 deaths has been accused of failing to report an infected staff member to federal regulators.

St Basil’s Homes for the Aged in Fawkner came under fire during a Senate inquiry into the government’s pandemic response on Tuesday.

Federal health officials told the committee they didn’t become aware of the infection, which caused the outbreak, until the state government notified them on July 14.

That was five days after the staff member reported contracting the disease to management.

“The board chair became aware on the ninth but didn’t raise it with Commonwealth,” Health Department secretary Brendan Murphy told the hearing.

Providers are supposed to notify federal authorities, which regulate the private system, and the state public health unit within 30 minutes of learning of an infection.

St Basil’s management has previously disputed allegations of failing to report the case, arguing state authorities were notified on July 9.

Professor Murphy said state health officials were likely overwhelmed by huge levels of community transmission in Victoria.

“The Victorian public health unit had some delays in both getting tests back and identifying and analysing this was an aged care outbreak,” he said.

“That was a significant factor in this case. It’s merely a reflection of the scale of transmission.”

Health Department deputy secretary Michael Lye said St Basil’s was the only provider with an outbreak that failed to tell federal regulators.

“The Victorians might have been under pressure but the service didn’t notify us,” he said.

Federal health authorities initiated widespread testing at St Basil’s on July 15.

Labor senator Katy Gallagher suggested precious days were lost because of the communication breakdown.

“There was a five-day window where the Commonwealth had no line of sight or understanding that there was an outbreak at St Basil’s,” she said.

Aged Care Minister Richard Colbeck said the entire workforce at the nursing home was quarantined, sparking high-profile failures in care and communication standards.

“Clearly some of the residents didn’t receive the sort of care they should have received,” he said.

“There’s no point in me trying to pretend that it all did go as well as it should have done, because it didn’t.”

He said residents weren’t in their usual rooms, there were issues with identification and some contact details for families were wrong.

Aged Care Quality and Safety commissioner Janet Anderson said 10 “notices to agree” – which highlight non-compliance – have been sent to providers.

There are 1186 active cases in aged care, with all 11 deaths reported on Tuesday linked to aged care.

As of Monday, St Basil’s was tied to 139 infections.