Fitbit will amend product packaging and extend warranties in Australia after admitting it breached consumer law by misrepresenting what customers were entitled to for faulty products.
The Australian Competition and Consumer Commission received over 100 complaints from customers about Fitbit’s product representation and found the company had told customers that its warranty against faulty products was only available for one year.
ACCC commissioner Sarah Court said the Australian Consumer Law cannot be excluded, restricted or modified.
“If a business offers its own limited express warranty, they must make it clear that the warranty is in addition to the remedies available under the Australian Consumer Law consumer guarantees, not instead of them,” Ms Court said.
“If goods you purchase fail to meet a consumer guarantee, you are entitled to remedies which include repair, replacement or refund depending on the circumstances.”
The ACCC said Fitbit had cooperated with its investigation and has extended its express manufacturer’s warranty from one year to two years for Australian consumers.
The company will also amend the information on its website and in product packaging to make it clear its express warranties are in addition to the Australia Consumer Law guarantees.
Fitbit said the quality of its products and customer satisfaction are the company’s top priorities.
“Fitbit has worked closely with the ACCC,” the company said in a statement.